Tree House is relentless in the pursuit of excellence; crafting and delivering the best products on earth and providing the most gratifying guest experience possible. We are competitive, we start everything with a beginners mind and we look for strong, capable, forward thinking people to support this approach.

Our newly built facility sits in the heart of Saratoga Springs’ most popular destinations: Saratoga Performing Arts Center, Saratoga Spa State Park and Saratoga Race Course. This beautiful Adirondack inspired property boasts an expansive indoor and outdoor experience to bring our world-renowned products to the people of New York!

The Hospitality Manager will be responsible for business success, developing teams, and providing the best customer service down to the last detail. The individual will be expected to perform all of the tasks and activities associated with managing Tree House’s Hospitality environment, leading personnel and operations in their respective facility, which includes an expansive taproom, extensive retail and merchandise space, beer-to-go operation, and our exceptional culinary program. This must be an individual who has initiative, can get up to speed on our culture and processes quickly, takes pride in minor details, and understands their impact within the Tree House ecosystem.

Schedule/Availability: This is a full-time role that may require travel to our other locations. Nights, weekends, holidays and any days with operational significance (events, concerts, etc.) are expected to be worked by the General Manager. Flexibility with general availability is necessary to satisfy the 7 day per week/363 day a year operations.

Management Expectations - At Tree House, we have a lot of guests, and each of them deserves and expects the very best from us. This requires hard work, unrelenting focus, and a continued desire to evolve and improve. Since 2011, our culture has been one of energy and passion for the individual Tree House Experience, one guest at a time. We are looking for those who can think on the fly, project optimism, and a can-do attitude for the teams they lead. Tree House is a challenging environment best suited to those who maintain a customer-forward, energetic demeanor in the face of high customer volume and daily pivots. You must demonstrate that you can thrive in this uniquely busy environment.

Below are a few of what we refer to as “active management” responsibilities we expect of our managers:

• Actively seeking to increase same store sales for your taproom operations and continuously identifying creative ways to drive new foot traffic on a year round basis
• Keen awareness of your taproom’s P&L, COGs, and labor versus sales metrics
• Using data analytics to identity areas of opportunity to drive new revenue streams
• Tapping into customer trends and guest insights to further develop thoughtful and meaningful guest experiences
• Implements effective ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
• Management and daily operational oversight of taproom, beer-to-go outpost and general facilities of the property, whilst also overseeing some elements of the culinary operations with respect to the impact those service units have on the overall operations of the Saratoga Springs property.
• Ensuring the online store is displaying accurate inventory and new releases accordingly, coordinating with Inventory Control and Logistics.
• Striving towards the goal of uncompromising guest service for each and every guest who walks through our doors.
• Motivating and inspiring your team to consistently deliver the highest standards of care to the guest experience in each and every interaction they encounter with a guest.
• Management and daily oversight of 3 assistant managers, and a 45-50 person retail team, consisting of retail staff, bar leads, team trainers and retail assistants.
• Assisting in hiring, onboarding, training & development of staff
• Promoting the constant evolution of professional development of direct reports, coordinating with the HR team to schedule periodic training as needed.
• Evaluate, adjust and improve training systems, to encourage superior product knowledge and salesmanship.
• Safety of the facility, the team members working within it and our guests. Being mindful of safety risks operationally, safety with respect to guest interactions and alcohol consumption.
• Actively identify areas for operational improvement and use effective communication and professional tact when promoting those ideas to leadership.

Leadership Responsibilities - Strive for not just accountability but true ownership of your space. In your position as a leader, your role should not simply be a means to an end. If you don’t feel a sense of personal obligation to all facets of your role, then this isn’t the organization for you.

• Leading and upholding accountability for themselves and all direct and indirect reports - from policies to best practices, enforce the standards of the business at all times.
• Holds strong knowledge of Tree House culture, systems, and pressures; understands the agenda and perspectives of others and balances the interest of one’s own department with those of other departments and the company, as well as the impact of decisions on each.
• Embodying allegiance to the goals, values and principles of Tree House Brewing. Doing what is best for Tree House, thinking like an owner and putting your thoughts into action.
• Translates Tree House’s vision and values into day-to-day activities and behaviors; fosters a deeper sense of purpose in others so that they take actions that support the vision and values.
• Fostering a deeper sense of purpose for team members as it relates to Tree House’s overall mission and vision.
• Leading by example and promoting a positive, engaged attitude, efficiency, strong work ethic, and initiative.
• Embracing resistance to change and finding ways to eliminate the resistance through understanding employee motivation.
• Working tenaciously toward and derives satisfaction from achieving challenging goals; pitches in where required without regard to status, prevents irrelevant issues or distractions from interfering with timely competition of important initiatives.
• Prepares and delivers persuasive, clear messages in a style appropriate to the audience.
• Encourages others to take responsibility for their attitude, action and behaviors and does not accept others’ denial of responsibility without questioning.
• Takes initiative by recognizing the need for action, offering solutions, seeking expertise, and anticipating needs.
• Demonstrates sound fiscal and resource management of people, money, time, consistently looking for opportunities to both enhance services levels and/or reduce cost.
• Finding ways to provide your managers with growth and development opportunities, working with HR to provide opportunities that offer challenge and career satisfaction
• Listening to and fully involving others in team decisions and actions values and uses individual differences and talents.

Role Requirements:

• Minimum of 3-5 years of hands-on management experience in the hospitality industry
• Associate or bachelor's degree (preferred) in hospitality, hospitality management, business administration or any other relevant field.
• Strong business acumen - policy and protocol adherence, product knowledge, labor costs, and overall operational know-how.
• Uncompromising desire for quality - we put the highest premium on quality of product, guest experience, and team member satisfaction.
• Operational excellence - we strive for a culture where management and team members are invested in business outcomes and are empowered to drive positive change. We see this as an ongoing journey, rather than a destination, where we are always setting new goals to continue to improve.
• Critical thinking - problems arise on the fly and this role requires someone who can evaluate the most pressing issues and show good judgment and integrity in executing a solution.
• Results driven - arriving at a finish line takes a lot of effort, focus, and hard (and smart!) work. Being results-driven requires the ability to make great, informed decisions, always have a contingency plan in mind, and oversee the progress of multiple action items simultaneously, in order to make things happen.
• Adaptability - Change is constant, and our dynamic workforce navigates uncertainty, challenges the status quo, and moves forward despite adversity. Never stop evolving. Never stop learning. Never stop embracing the cutting edge.
• Physical and Schedule Requirements - this is a hands-on job. Our managers do the work! This requires the ability to stand for long periods of time, push, pull, bend, and lift in excess of 50 lbs. as necessary. This role requires the ability to work early, long hours with flexibility and the ability to work beyond normal working hours, on weekends, and in other positions temporarily, when necessary to ensure product delivery.

The starting base salary range for this position is $75,000-80,000 annually. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and relevant education or training. Base salary is only one component of the total compensation package, as this role is eligible for participation in the company growth bonus program and a robust benefit package.

Perks and Benefits:

• Health Insurance covered 100% in full for employees, spouses and their dependents
• Dental Insurance, with company contribution
• Vision Insurance
• Wellness Reimbursement
• EAP (Employee Assistance Program)
• Pet Insurance
• Company paid Life and AD&D
• Flexible Spending Account and/or Dependent Care Account
• Complimentary nutrition consultations
• 401K with company match, 100% vested starting at enrollment
• Front loaded paid vacation bank
• Birthday paid day off
• Three personal days per year
• 40 hours of sick time per year
• Paid volunteer hours
• Annual Employee Benefit Card: preloaded $750 credit for Beer, Merch or other products
• Discount of 50% on all products for personal use
• 2 free drafts and 2 free crew cans per shift
• 2 free drafts per guest for your immediate family when visiting
• 2 items per year embroidery benefit

Tree House Brewing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We welcome all applicants who believe they meet the minimum requirements of available positions, with or without reasonable accommodation, to apply.